Whitelisting Instructions - Heart Drum Beat

Whitelisting Instructions

To ensure you receive our emails we recommend whitelisting our email addresses. Make sure our email address(es) are added to your address book. Most of our emails come from “arrow@heartdrumbeat.com” or “info@heartdrumbeat.com.”

 If you are not receiving our emails:

 There are many reasons why you may not be receiving our emails.  The most common is that our email is ending up in your bulk mail/Spam folder or is incorrectly blocked by your Internet Service Provider (ISP).  I recommend first checking your Spam folder and email filter settings. You can also help remedy this by contacting your ISP and by “whitelisting” emails from us. Make sure our email address(es) are added to your address book. Most of our emails come from “arrow@heartdrumbeat.com” or “info@heartdrumbeat.com.”

Whitelist Instructions:

Gmail

To make sure our email gets delivered to your Inbox, you must add Heart Drum Beat to your contacts list.

 If you do not find an email from Heart Drum Beat… Check your Gmail Spam Folder.

 If you see the email from Heart Drum Beat: Open the Email. Click the button on the toolbar, labeled Not spam. Next,  add Heart Drum Beat to your Contacts list:

  1. Open the email from Heart Drum Beat.
  2. Click the drop down arrow next to “Reply” in the upper right side the email from header.
  3. Click the “Add Heart Drum Beat to Contacts List” from the list that appears.
  4. If Heart Drum Beat does not appear in the dropdown list? Then you probably have already added Heart Drum Beat to Contacts.

 

Gmail Mobile App

 If you are using the Gmail Mobile App on your mobile device, open the app.

 If you are using Gmail Tabs such as “Promotions” please open your Promotions tab in Gmail.

  1. If you do not find an email from Heart Drum Beat, check the Spam Folder:
  2. When you find the email from Heart Drum Beat
  3. Tap the menu icon – top right.
  4. Then select Move to.
  5. Then select Primary from the list.

This way you will always see Heart Drum Beat in your Primary Inbox tab…

NOTE: My Preferred Folder does not exist by default in Gmail. It is there as an example only since custom folders must be created by the user.

 

Gmail Tabs

 If you are using Gmail Tabs such as ‘Promotions’ open your Promotions tab in Gmail.

  1.  Find an email from Heart Drum Beat in your Gmail Promotions tab:
  2. Grab and drag my email to the Primary Inbox Tab.
  3. After doing so, you will receive an alert like the one below at the top of your Gmail toolbar.
    • The conversation has been moved to “Primary”
    • Do this for future messages from arrow@heartdrumbeat.com, info@heartdrumbeat.com? Yes
    • Click Yes in the yellow alert box at Gmail. This way you will always see Heart Drum Beat in your Primary Inbox tab…

 

Yahoo! Mail

 If you have not received an email from Heart Drum Beat…

Check your Spam Folder. If you see an email from Heart Drum Beat in your spam folder. Open the email. Next click the Not Spam button on the top toolbar. To ensure delivery: Create a filter to automatically send email from Heart Drum Beat to your Inbox.

 Follow the step below:

  1. Move your mouse over or tap the Gear icon in the top right navigation bar.
  2. Select Settings from the list that drops down.
  3. Choose Filters located on the left side of the page.
  4. Click the Add button on the Filters page.
  5. Create a name such as Whitelist in the Filter name field.
  6. In the From field leave the default contains selected.
  7. Enter our email address info@heartdrumbeat.com in the text box next to Contains…
  8. Choose the destination folder to which you would like the message delivered. For example: Inbox.
  9. Click or tap Save…
  10. You will see in the next screen -Deliver to Inbox if From contains Arrow | Heart Drum Beat
  11. Click or tap Save on this screen.
  12. You will be returned to your Yahoo! Inbox.

 

iPhone Mail App

 iPhone Mail identifies most junk mail (spam) sent to your @icloud.com address or aliases, but it can mistakenly move email to your Junk mail folder.

Periodically check the Junk folder for email messages that were marked as junk mistakenly.

To indicate that an email message from Heart Drum Beat isn’t junk:

  1. Open your Mail app and go to the Mailboxes screen
  2. Scroll down to the folders area
  3. Select the Junk folder.
  4. Find the email from Heart Drum Beat and slide it left to see options.
  5. Tap the More button.
  6. Tap the Mark button.
  7. Tap the Mark as Not Junk button.

The message is moved to your Inbox. Subsequent email messages from Heart Drum Beat will no longer be marked as junk. By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.

 

Outlook Mobile App

To add Heart Drum Beat to you list of Focused Inbox on the Outlook App…

Open the mobile Outlook app on your Android, Microsoft or iPhone: Then open the email from Heart Drum Beat:

  1. Click the dropdown menu on the top right of your Inbox.
  2. On the menu displayed tap Move to Focused Inbox
  3. Select the Move this and all future messages button.
  4. Tap Move
  5. Now all future messages from Heart Drum Beat will appear in your Focused Inbox

 You can also remove unwanted emails from your Focused Inbox as well by repeating this process in your Focused tab.

 

Outlook 2003, Outlook 2016 and Outlook Office 365

 To add Heart Drum Beat to you list of “Safe senders” on Outlook:

  1.  Right click our email in your Inbox email list pane.
  2. On the menu displayed move your mouse over or tap Junk
  3. Click or tap on Never block sender in the menu that rolls out.
  4. The resulting pop-up will say:
  5. The sender of the selected message has been added to your Safe Senders List.
  6. Click OK

 To add sender to address book:

  1. Open the email
  2. Right click on the from address
  3. Choose Add to contacts option

Inbox by Gmail

To make sure our email gets delivered to a preferred folder or your choice in Inbox, you must add Heart Drum Beat to your preferred folder, or a folder of your choice.

NOTE: “My Preferred Folder” is a demonstration. You must create your own My Preferred Folder by clicking + Create New yourself.

If you do not  find an email from Heart Drum Beat in one of your Inbox bundles…

Check your Inbox Spam Folder or your Promotions bundle:.

 When you see the email from Heart Drum Beat:

  1. Open the Email.
  2. Then click the icon.
  3. Next  add Heart Drum Beat to your My Preferred Folder.
  4. If you have not already created a My Preferred Folder, you may do so by clicking + Create new…“
  5. You may also move Heart Drum Beat to any folder of your choice.

 

Outlook.com

Previously “Hotmail”, “Live”, “Windows Live” and “MSN”…

In the new Outlook.com you must click the Wait it’s safe link if you find emails incorrectly identified as spam.

Entering the email contact in the address book or contacts no longer whitelists the sender.

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

  1. Check the Junk folder. If you see the Heart Drum Beat email in your Inbox
  2. Open the email from Heart Drum Beat…
  3. Click the “Wait it’s safe” link

Manually Add to Safe List

  1. Click gear the icon on the top right.
  2. Select Options in the drop down list.
  3. On the Options page under Preventing junk email click Safe and blocked senders
  4. Click the link Safe senders on the next page.
  5. Enter the email addresses  arrow@heartdrumbeat.com  and info@heartdrumbeat.com and in the text box.
  6. Click Add to list
  7. Heart Drum Beat will now be added to your list of Safe senders
  8. Emails added to your Safe senders will not be delivered by mistake to your Junk folder.

 

AOL Webmail

To make sure our email gets delivered to your AOL Inbox- Please complete these two steps…

 If you find Heart Drum Beat in your spam folder:

  1. Right click the email.
  2. Click “Not spam” in the resulting list.

 Add arrow@heartdrumbeat.com and info@heartdrumbeat.com to your Address Book:

  1. Open the email from Heart Drum Beat
  2. Click the show details link next to Heart Drum Beat in the From field.
  3. Move your mouse over or tap arrow@heartdrumbeat.com to show the menu.
  4. Click or tap Add contact in the menu displayed.
  5. Add Heart Drum Beat to the name fields
  6. Click Add contact

 

Comcast

Please log into your Xfinity account and select your Comcast webmail:

  1.  If you find an email from Heart Drum Beat in your spam folder:
  2. Open the email.
  3. Click the    Spam (not spam) icon on the top toolbar.

 Next, add Heart Drum Beat to your address book:

  1. Open the email from Heart Drum Beat.
  2. Click on the button at the top left of the email that says: arrow@heartdrumbeat.com or info@heartdrumbeat.com + Add to Address Book
  3. That will open your edit contact screen.
  4. Then click Save and you’re all done.